Medical Imaging Equipment Services: Deinstallation, Logistics, Installation & Maintenance Deinstallation, Logistics, Installation & Maintenance
From deinstallation and international logistics to on-site installation, commissioning, and ongoing preventive maintenance — NOVO Imaging handles every phase so your team focuses on patient care.
Six Services.
One Trusted Partner.
From deinstallation at the source facility to the first patient scan at the destination — every step covered under one roof.
- OEM-certified disconnection procedures
- Data wiping & HIPAA-compliant patient data removal
- Crating and climate-controlled packaging
- Full photographic deinstallation report
- Full customs clearance & import documentation
- Air, sea, and road freight options
- Real-time shipment tracking portal
- Comprehensive cargo insurance included
- Site survey & room preparation guidance
- Full mechanical & electrical installation
- Calibration & image quality validation
- Acceptance test documentation package
- On-site or live remote training sessions
- Protocol library setup & dose optimisation
- Biomedical / service engineer training available
- Training completion certificates issued
- Annual or bi-annual PPM visit packages
- Tube performance & detector health checks
- Software update assessment & patching
- Detailed PPM report for compliance records
- X-ray tube and detector replacement
- Software licence upgrades (e.g. iterative recon)
- Full cosmetic restoration & repainting
- Post-refurbishment performance certification
How a Typical
Project Unfolds
Every engagement follows a structured process — no surprises, no hidden steps.
Choose Your
Support Package
Post-installation support tailored to your budget and operational requirements.
Remote helpdesk access and access to our spare parts network for facilities with in-house biomedical engineering.
- Remote helpdesk support (business hours)
- Spare parts sourcing & supply
- Access to service documentation library
- Annual PPM visit
- On-site engineer visits
- 24/7 emergency response
Full preventive maintenance + on-site corrective support for facilities that need reliable uptime and minimal downtime risk.
- Remote helpdesk (extended hours)
- Spare parts sourcing & priority supply
- Annual PPM visit by certified engineer
- 2× on-site corrective visits per year
- Software update assessment included
- 24/7 emergency response
Complete peace of mind — unlimited on-site support, 24/7 emergency response, and a dedicated account engineer for maximum uptime.
- 24/7 remote helpdesk support
- Priority spare parts with loan unit option
- Bi-annual PPM visits included
- Unlimited on-site corrective visits
- 24/7 emergency engineer response
- Dedicated account engineer assigned
Trusted by Imaging
Teams Worldwide
"We were looking for a reliable 64-slice CT scanner within a tight capital budget. NOVO Imaging located a fully refurbished Siemens SOMATOM Definition AS+ in excellent working condition and coordinated the entire deinstallation, shipping, and installation process. Their engineering team handled commissioning flawlessly. We have been running high-volume daily scans on this system for over 14 months without a single unplanned downtime event.
"
"NOVO Imaging provided us with two GE Signa HDxt 1.5T MRI systems for our new outpatient facility. Both systems arrived ahead of the agreed schedule, the import documentation for customs clearance was perfect, and the applications training they arranged was thorough and professional. The ROI we achieved compared to purchasing new equipment was remarkable. I would not hesitate to recommend NOVO Imaging for any large medical equipment procurement.
"
"We have been sourcing spare parts for our CT and MRI fleet from NOVO Imaging for three years. They consistently deliver OEM-quality components at a fraction of what we previously paid through the original manufacturers. Their response time on urgent orders is outstanding — after a tube failure on our GE scanner, a replacement arrived within 48 hours and our radiology department was back online by the next morning.
"
"The trade-in process with NOVO Imaging was completely seamless. They sent a team to collect our analogue mammography system, handled all the logistics to their warehouse in Denmark, and applied a transparent credit against our new Hologic digital unit. We went from analogue to digital mammography for a total cost that fit our clinic budget. The whole process from first contact to installation was completed in under six weeks.
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