Aalborg, Denmark — 20 August 2025. NOVO Imaging today launched a guaranteed 48-hour emergency parts delivery service for stocked critical components. The service is designed to minimise equipment downtime for hospitals facing urgent component failures that cannot wait for standard order lead times.
The emergency service covers commonly failed critical components across CT, MRI, X-ray, and C-arm systems, including X-ray tubes, gradient amplifiers, high-voltage power supplies, detector modules, and control assemblies for major platform families. Orders placed before 12:00 CET on business days are guaranteed for delivery within 48 hours to European addresses.
“When a high-volume CT scanner goes down due to a tube failure, every hour offline costs the hospital revenue and delays patient care,” said Emma Poulsen. “Forty-eight hour guaranteed delivery on critical components is a meaningful commitment to our clients and one we have invested in the systems and stock to back up.”
The emergency delivery service carries a premium over standard delivery pricing. Full terms, component coverage, and geographic eligibility are detailed on the NOVO Imaging website and available from the parts team.